Agreement to Terms

By accessing or using the Instantlock.space website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

Use of Services

Eligibility

You must be at least 18 years old to use our services and make purchases. By using our website, you represent that you are of legal age to form a binding contract.

Account Registration

To access certain features, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorised use
  • Providing accurate and current information

Prohibited Activities

You agree not to:

  • Use the website for any illegal purpose
  • Violate any Australian laws or regulations
  • Infringe upon intellectual property rights
  • Transmit viruses, malware, or harmful code
  • Engage in any form of harassment or abusive behaviour
  • Attempt to gain unauthorised access to our systems
  • Scrape, copy, or duplicate website content without permission

Products and Services

Product Information

We strive to provide accurate descriptions and images of our plants and products. However:

  • Plant appearance may vary due to natural growth variations
  • Colours may differ slightly due to screen settings
  • We reserve the right to modify product offerings without notice
  • All prices are in Australian Dollars (AUD) and include GST where applicable

Availability

Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.

Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order. Order confirmation does not guarantee availability.

Pricing

All prices are subject to change without notice. We reserve the right to correct pricing errors. In case of an error, we will contact you to confirm whether you wish to proceed with the order at the correct price.

Payment Methods

We accept various payment methods as displayed at checkout. Payment must be received before order dispatch. All transactions are processed securely through third-party payment processors.

Delivery

Delivery Areas

We deliver throughout Newcastle, Hunter Valley, and surrounding areas in New South Wales. Delivery fees vary based on location and order size.

Delivery Timeframes

We aim to deliver within the timeframe specified at checkout. However, delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control.

Delivery Conditions

  • Someone must be present to receive the delivery
  • We may require a signature upon delivery
  • Inspect plants immediately upon delivery
  • Report any damage within 24 hours

Returns and Refunds

Please refer to our Return Policy for detailed information about returns, refunds, and exchanges.

Plant Care and Warranties

Plant Health Guarantee

All plants are inspected before dispatch and guaranteed healthy upon delivery. We offer a 30-day health guarantee on all plants when care instructions are followed.

Care Instructions

Proper care is essential for plant health. We provide care instructions with all plants. The health guarantee is void if:

  • Care instructions are not followed
  • Plants are repotted within the first 30 days
  • Plants are exposed to extreme conditions
  • Damage is caused by pests or pets

Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Instantlock.space and protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Limitation of Liability

To the fullest extent permitted by Australian law, Instantlock.space shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the amount paid for the product or service
  • Natural variations in plant growth or appearance
  • Issues arising from improper care or environmental factors

Indemnification

You agree to indemnify and hold harmless Instantlock.space, its affiliates, and employees from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Privacy

Your use of our services is also governed by our Privacy Policy. Please review this document to understand how we collect and use your information.

Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified terms.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

For questions about these Terms of Service, please contact us at:

Instantlock.space
Lambton Rd, Waratah NSW 2298, Australia
Phone: +61 2 4960 1836
Email: legal@instantlock.space