Introduction

Instantlock.space ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for consultation services
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us via forms or email
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number, postal address)
  • Payment information (processed securely through third-party payment processors)
  • Delivery address
  • Plant preferences and care requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Pages viewed
  • Referring website addresses

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders and consultations
  • Communicate with you about your orders, services, and enquiries
  • Provide personalised plant care advice
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Analyse usage patterns and trends
  • Prevent fraudulent transactions and protect against security threats
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Payment processors
  • Delivery services
  • Email marketing platforms
  • Website hosting and analytics services

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Deliver personalised content and advertisements

You can control cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookie Policy.

Our Site Uses Google Ads Conversion Tracking and Remarketing Technologies

Conversion Tracking

To evaluate the effectiveness of our advertisements, we use conversion tracking cookies. If you came to our site by clicking on a Google ad, Google Ads will save a cookie on your device. This cookie expires after 30 days and is not used for personal identification.

If you wish to opt out of personalized advertising, you can do so in Google Ads Settings.

Google Maps API

On this site, particularly on the contact page, we use Google Maps API service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This allows us to display interactive maps directly on the site for your convenience.

When using Google Maps, your IP address and other data (such as your location data) may be transmitted and stored on Google servers in the USA. We have no control over this data transmission. You can find more information about Google's data processing in Google's Privacy Policy.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Instantlock.space
Lambton Rd, Waratah NSW 2298, Australia
Phone: +61 2 4960 1836
Email: privacy@instantlock.space

Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.